returns

After receiving the goods, you have 14 days to make your decision. If you do not like a product, you can return the goods to us within this period.

Please note that you will be responsible for the return shipping costs and that you must ensure that the package is adequately stamped.

We only accept returns of items that meet the following requirements:

• Original packaging
• Original label on the article
• Security seal with tag on bags (undamaged)
• The parts must be clean and unused

And this is how it works:

1) Send us an email:

If you would like to return one or more items, please send us an email stating your order number so that we can assign your return to the following address:
return@leopolds-finest.de

2) Pack items securely:

You will receive a confirmation of your return from us by email, which you should fill out and place in the package. Please pack the goods safely and carefully, preferably in the original box.

3) Send package:

Please send the package insured to the following return address:

Leopold's - FINEST FOR DOGS GmbH
Brandstücken 21
22549 Hamburg
Germany

4) Processing your return:

Processing your return takes approximately 7-10 working days. You will receive a message from us as soon as your return has been processed.

Complaints

All items are checked for quality before shipping. If you receive a damaged item, you can of course complain to us. Please send us an email with your order number, the item number of the damaged item and a brief description of the defect to the following address:
return@leopolds-finest.de

We will contact you immediately and find a solution.